CANCELLATION & RETURN POLICY
Cancellation before shipment
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team,firstname.lastname@example.org or call us on +91 9810010871. (9am – 6pm)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-72 business hours after the cancellation request is duly processed by us.
Cancellation post shipment
However, if your order is cancelled after 24hrs are over and your item(s) have been shipped then there is absolutely no refund because, on the basis on your consent we ship the order.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-72 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched then there is absolutely no refund/cancellation.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours. It may take 2-3 additional business days for the amount to reflect in your account.
What if I used discount vouchers during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Returns are accepted only in the following conditions:
- Damaged/Defective product has been delivered and the request is initiated for the same within 24 hours of order delivery
Consecutively, Returns are not accepted in the following conditions:
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Product is used or altered
- If request is initiated after 24 hours of order delivery
- Free product provided by brand
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/replacement within 24 hours of receiving the order:
- Step 1: Contact our Customer Support team via email (email@example.com) within 24 hours of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals and labels intact.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.